Impact.
IMPACT
I've conducted 90+ strategic research projects and drove product strategy with cross-functional teams that resulted in a 245% growth in Net Promoter Score (NPS) for high-revenue customers and supporting the passing of a bill in Brazil to make data ownership a human right.
Tool to simplify trading setup for novices. Increased upgrades by 14%. Researched user needs & evaluated design iterations.
Strategy builder
Business IMPACT
New account to prevent restriction. Reduced churn by 1k/week. Uncovered churn mechanism & advocated to prioritize launch.
Cash Accounts
Powerful chart to improve analysis capabilities. Increased trade volume by 3x. Identified core need and led design sprint for early concepts.
adv. Charts
Led a cross-functional team of 58 to create a user research conference. Team retention was 95%.
Research Conference
Research Impact
Created active user panel to use for rapid research that became Robinhood's 1st customer community.
Customer Advisory Team
Built a research tool to rank asset quality and provide feedback on live event artwork.
Ai-first market Research Tools
Project: AI investing analysis tool
Role: Target customer analysis + prompt Engineer.
Result: Won Peoples Choice Award!
Chart Crafter Ai
Innovation Impact (HACKATHONS)
Project: Financial fitness tracker.
Role: User research and prototyper. Result: Invited to present for engineering all-hands
FinFit Tracker
Project: Create custom NFTs
Role: Built community launch strategy to roll out to customers
Result: Created over 200 NFTs
Kitty NFT
Drumwave Research labs
Conducted direct from customer marketing research that led to
$20 million in funding
NETFLIx Live Studio
0-1 Sports studio
Established needs for 0-1 sports studio including platforms and members
Data used in over a dozen strat memos and reports
brand positioning
Developed a creative asset dashboard for pre-launch
Artwork drove 57m streams and over 108m viewers
Ran global brand positioning research
Global Live tech
Shifted engineering and product resources to live
Helped teams build and market a simple platform for scaling
References
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You were one of the first researchers I talked to at Robinhood, and I always loved the innovative/ creative/thoughtful approach you took to sharing your work! You were a true "culture carrier."
– Joyce, Research Team Member
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I’ve worked closely with Chris at Robinhood for ~18 months and found him to be a highly talented researcher that goes above and beyond to deeply understand customers, advocate for them internally across a wide range of project types, and most importantly, drive business results.